Virtual assistant and Customer experience FAQs
Frequently asked questions and answers about virtual assistants
A virtual assistant is a self-employed individual who uses skills and knowledge to help businesses. Tasks that take up a lot of energy and time, like admin, can be delegated to a virtual assistant. In this case, the assistant works from its own location and using its own resources.
A virtual assistant has acquired knowledge and skills from previous jobs. Nevertheless, education does not stop. Learning something new is what makes a virtual assistant special, and it can be adjusted to meet your needs. Each virtual assistant must be familiar with Microsoft Office, one of the task management tools (Asana, ClickUp, or Notion), so he or she can keep track of delegated tasks, schedule video calls (Zoom, Teams, or any other application), and manage email communication (Outlook, Google).
No! A virtual assistant is a self-employed person, who has its own laptop/computer, internet, and printer or headset if needed. All you need to do is delegate tasks to them.
Upon submitting an inquiry, you will receive an offer with the price and services included. A collaboration agreement is signed along with an NDA, and it contains all necessary components: price, services, and communication mode.
Depending on whether it’s a project, a fixed monthly fee, or by the hour, the price may differ. The price for handling social media is mostly based on a monthly fee. Other services are usually charged by the hour. The hourly rate varies depending on the required knowledge, skills, and complexity of the task.
Business-related tasks will be handled by the virtual assistant. Personal tasks will be handled by the personal assistant
Of course it can. You need to clearly define the tasks you want to delegate. In addition to scheduling appointments, finding the perfect gift for family or friends, and researching the market before your vacation, a personal assistant can do many other tasks.
Certainly. Defining the tasks you want to delegate is all you need to do. Then, you sign the agreement with the personal assistant and discuss the tasks, price, and payment method.
Frequently asked questions and answers about the customer experience
Whether you sell products or provide services, you should invest in the customer experience. Showing that you care about your clients and their opinions will help you achieve a lot with small steps. When we provide the right customer experience, clients are willing to pay more.
Everyone will benefit from the workshop. As part of the workshop, you will put yourself in the shoes of the client, which will help you to build the customer experience. Big companies were once small. A focus on customer experience helped them grow.
If this is the first time you are familiarizing yourself with the customer experience, I recommend attending all four modules. You should take the module to help you improve your customer experience if you’ve invested in it so far. You decide what is most appropriate for you.