Online workshop:
„How to provide an excellent customer experience to your clients“
You are familiar with the terms:
Customer care
(briga o kupcu)
Customer experience
(Doživljaj kupca)
Customer support
(Podrška korisnicima)
You can easily describe each one, but not sure how you can apply it to your business?
In that case, you’re at the right place!
For only €159.27 you will receive knowledge that you can immediately apply to your business!
For whom is the workshop
intended?
- Entrepreneurs who are self-employed, small- and mid-sized, and want to invest in customer experience the right way.
- Everyone who wants to provide their clients with an unforgettable experience, but cannot figure out how.
- Everybody who is afraid to ask for their clients' feedback or does not know the right way to do it
- People who want to master social media communication
- Those who wish to establish a quality and lasting relationship with clients and customers.
What will you learn?
- What is Customer experience and why investing in it is important
- It's not always black and white, so you'll need to see your client's perspective.
- You will gain new insights and possibilities to apply to your business right away, and you will be able to surpass your clients' expectations.
- What is the best way to seek feedback?
- Create a questionnaire
- Measure the level of client satisfaction
- How to provide support to your clients before, during, and after they use your product or service
- Tips for avoiding social media communication crises.
What is the workshop like?
Online each Monday started from 05.12.2022.
3 modules are included
Duration of each modul 120 minutes
Every attendee is entitled to a free 30-minute advice session after the workshop ends
Workshop modules
Intro module
E-book “KAKO ĆE VAM ULAGANJE U KORISNIČKO
ISKUSTVO POVEĆATI DOBIT”
Nakon vidljive uplate cjelokupne radionice, kao znak vaše vjernosti ćete dobiti E-book na dar!
Customer experience ili korisničko iskustvo pojam je koji se sve više spominje u poslovnom svijetu.
No, znate li zašto ulagati u njega i koje koristi imate samim ulaganjem?
E-book “KAKO ĆE VAM ULAGANJE U KORISNIČKO ISKUSTVO POVEĆATI DOBIT”
približiti sam pojam i dati otvoriti drugačiji pogled na vaš odnos s korisnicima.
Ulaganjem u korisničko iskustvo ulažete u svoje poslovanje – na bolje!
Knjigu u digitalnom izadnju kupite po cijeni od samo 99 kuna!
Klikom na button “Želim E-book” ćete poslati e-mail i nakon uplate od 99,00 kuna, dobiti ćete knjigu u pdf obliku.
Module 1
120 minutes
Customer journey
- How to create a customer journey map.
- By creating a customer journey map, you will gain ideas and possibilities you may not have thought of at present, which you can immediately implement in your business.
- Creating a customer journey map can help you gain more clients.
Module 2
120 minutes
Voice of customer
- What is the best way to get client feedback?
- How do you gather market research?
- Create a feedback form you can send to your clients right away while respecting GDPR regulations.
Module 3
120 minutes
Komunikacija i rješavanje pritužbi
- Differences between verbal and written communication
- Tone of voice- adapt it to your business
- Client support: How to provide it
- Complaints and praises: how to respond
- How do you respond to a negative review?
What did other attendees say about the workshop
„How to provide an excellent customer experience to your clients“ ?
Višnja Željeznjak
The workshop was exactly what I was looking for: concrete tips about handling customer feedback on social media, discussions in the group, and advice from the expert about handling customer complaints. Klara, we want more!
Marta Vučković
Klara’s workshops on Customer Experience are excellent! Since customer care is very important to solopreneurs, I recommend that they attend all modules. Karla is passionate about customer experience. The things she shares are her true passions. In addition to her extensive experience in customer service, Klara uses a lot of case studies to explain the subject. She was clear and concise. She answered all our questions competently and professionally and offered her availability for any follow-up questions.
By doing so, she showed us by example how to treat clients well. Thank you, Klara, for an excellent workshop
Eni, Split
In 4-weeks, I worked with Clara on a user experience individual mentoring program.
She was extremely friendly, flexible, and proactive. As a result of her prompt and efficient responses,
she sent me information, links, tools, and other solutions to help improve my business and customer
relationships a day or two after I requested them.
Even though I thought I knew some things, this education gave me a real insight into the importance of
customer service and practical ways to implement it, which I never could have imagined without this
education.
I gained the most knowledge from getting to know the customer journey map (which I was unaware of),
email marketing tips, customer support forms, and specifically for my area, writing a blog case study.
I recommend Klara for all small entrepreneurs since she provides great knowledge and provides you
with tailored advice based on your industry.
Andreja Krčmar
A lot of entrepreneurs focus on the product/service and its placement on the market, without considering the customer’s perspective and concerns. Klara’s workshops offer new insight into how to improve customer experience. The process of creating the Customer journey map and the usage of many examples definitely contribute to the workshop’s quality
Svjetlana Ranek Franjul
Klara, your workshop was full of useful advice, no doubt. My understanding of the theory was greatly enhanced by your explanations drawn from your own (undoubtedly rich) experience in this field. Initially, I wanted to choose only some modules, but now that I chose all of them, I am glad I did. As an entrepreneur just starting out, this was a good decision. Thanks so much for the workshop
Do you have questions or need additional information?